STANDARD PRODUCT PURCHASES
Standard product purchases such as teachings, conferences, t-shirts, or other items will be considered a standard product purchase and are NON-REFUNDABLE.
All orders are final. All orders are non-refundable.
We will gladly exchange any damaged products due to transportation and manufacturer’s defect. The request for damaged products must be received within 10 days of delivery date of products.
To expedite the reshipment, please provide your order number and a picture or video of the defective product to us by sending us an email. This helps us identify the issue and ship you the appropriate replacement.
Order cancellation requests that have NOT been processed or shipped will generally be granted a full refund. If orders have been shipped, follow our Return Policy, stated above.
All qualified refunds will be issued and credited back to the original method of payment ONLY. We WILL NOT issue any check or credit using a different method of payment due to security reasons.
Once a refund is processed, a confirmation email will be sent automatically to your email address on file. Please allow up to 5 business days for us to process your refund. Depending on the payment method, it may take up to 7 business days for the funds to be credited back to your account.
If you have not received your refund credit within 15 business days upon the refund confirmation email, please contact your bank or credit card company to ensure your account is able to receive a refund credit. If you still have not received your refund, please send us an email at Tamara @ kymwhitman . com